Terms & Conditions
Last updated: October 1, 2026
Important Notice & Acceptable Use
- Using the WhatsApp Broadcast, Customer Service, or API Integration services for fraud, forgery, defamation, online gambling, ethnic/religious/racial hatred (SARA), pornography, threats, hate speech, black campaigns, hoaxes, or any activity that violates the laws of the Republic of Indonesia is strictly prohibited.
- If an account is found sending prohibited content, PT Digiklanin Teknologi Nusantara reserves the right to unilaterally block and close the account without refunding any remaining balance.
1. Service Provider Identity & Application Access
This service is officially operated and managed by PT Digiklanin Teknologi Nusantara, located at Gedung Wirausaha, 1st Floor Unit 104, Jl. HR Rasuna Said Kav. C-5, Karet, Setia Budi, South Jakarta, DKI Jakarta 12920.
By accessing and using the web application web.digiklanin.com, customers understand and agree to all terms in this agreement and are subject to the laws and regulations of the Republic of Indonesia.
2. Scope of Core Services
PT Digiklanin Teknologi Nusantara provides 3 core services:
- WhatsApp Broadcast Dashboard: Balance-based bulk messaging with scheduling and delivery reports.
- WhatsApp Customer Service: A multi-agent omnichannel inbox to answer customer chats from one official number.
- WhatsApp API Integration: REST API endpoints and webhooks to integrate with customer software or CRM systems.
3. Content & Usage Responsibility
- Customers are fully responsible for all text, images, documents, and recipient numbers uploaded to the Digiklanin system.
- Customers release PT Digiklanin Teknologi Nusantara from any demands, lawsuits, or third-party legal claims arising from message content distributed by the customer.
- Customers must keep their login identity, password credentials, and API tokens confidential to prevent misuse by unauthorized parties.
4. Fees, Payment & Balance
- Balance packages or subscription fees are paid in advance according to the applicable package rates.
- All fees or balances paid are final and non-refundable.
- If an account sends no messages for 6 (six) consecutive months, the remaining balance may expire in accordance with operational policy.
5. System Maintenance & Force Majeure
PT Digiklanin Teknologi Nusantara is committed to service availability with a 99.9% SLA. However, scheduled maintenance or disruptions beyond reasonable control (such as global telecommunications infrastructure outages, natural disasters, or official WhatsApp/Meta policies) cannot be grounds for compensation claims.
6. Trademarks
WhatsApp is a trademark of Meta Platforms, Inc. Digiklanin is not affiliated with Meta.
7. Contact Us
Questions about these Terms & Conditions can be sent to our legal & compliance team at digiklanin@gmail.com or by visiting our office at Gedung Wirausaha, Kuningan, South Jakarta.