Frequently Asked Questions

A platform for broadcasts, multi-agent customer service, and the WhatsApp API in one dashboard.

For WhatsApp Customer Service and the API, yes — just scan the QR code with your business WhatsApp number, no need to change numbers. Broadcasts are sent from Digiklanin sender numbers, so your business number stays safe.

Yes. Contact our team via WhatsApp to activate a free demo account.

Yes. Data travels over encrypted connections, access is role-based, and we never sell or share it with third parties.

Sign up and send your first broadcast right away from our sender numbers. For CS, just scan the QR with your business number and invite your team. It all takes a few minutes.

No. Digiklanin is an independent provider and is not affiliated with Meta Platforms, Inc. WhatsApp is a trademark of Meta.

Sender numbers owned by Digiklanin. You do not need to prepare a number or scan a QR, and your business number is never used for broadcasts.

Up to 50,000 messages per day with Digiklanin sender numbers. Need more volume? Contact our admin for a corporate solution.

The risk is minimal. Our team manages the sender numbers with safe sending speeds. Send only to customers who agreed to receive updates for the best results.

Yes, with Custom Sender for corporate clients with high sending volume. The sender name and profile photo match your brand — contact our admin to set it up.

Excel (.xlsx) and CSV. Duplicates and invalid numbers are cleaned automatically on upload.

Yes. Reports show sent, delivered, read, and replied status for every contact, and can be exported to Excel.

It depends on your plan. Our team will tailor it to the size of your CS and sales team.

For WhatsApp Customer Service and the API, yes — just scan the QR code with your business WhatsApp number, no need to change numbers. Broadcasts are sent from Digiklanin sender numbers, so your business number stays safe.

Yes. Supervisors and admins can monitor every conversation, reassign chats between agents, and view response-time reports.

Chat history stays in the dashboard. Just deactivate that agent and hand their conversations to another teammate.

No lengthy verification needed. Just scan the QR with your WhatsApp number and the API is live.

Minutes. Scan the QR, grab your API key from the dashboard, and send your first message with a single request.

Any language that can make HTTP requests — PHP, Node.js, Python, Go, Java, and more. The docs include code samples.

Yes. Incoming messages and delivery statuses are pushed to your webhook in real time.

A service for calling customers through VoIP-based WhatsApp calls, straight from the dashboard or from your own system via API. Calls can be handled by human agents or an AI voice agent, with real-time call status.

Yes. Write a text script and the AI voice agent reads it in a natural voice, personalized for each contact. You can also use human agents, or combine both.

Your own business WhatsApp number, so customers see the business name and photo they already recognize.

WhatsApp Call API is currently in beta with limited spots. Chat with our team on WhatsApp to request early access and plan your call flow.